Overview Be part of an amazing story. Macy’s is more than just a store. We’re a story captured over 160 years, with innovations, traditions, inspiring stores, irresistible products, and memorable events. Job Overview: As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You’ll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience. Responsibilities Deliver exceptional customer service through personalized consultations and expert product knowledge. Build lasting relationships with clients and drive client development through outreach and follow-up. Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results. Plan and execute in-store and vendor-led events to drive traffic and engagement. Maintain brand standards through proper merchandising, hygiene, and stock replenishment. Acquire new customers by opening credit accounts and sharing loyalty benefits. Collaborate with vendors, personal stylists, and store leadership to optimize outcomes. Resolve customer concerns in a professional and customer-first manner. Stay informed on new launches, best-sellers, and beauty trends to support team education. Manage multiple priorities in a fast-paced environment with strong attention to detail. Demonstrate flexibility, sound judgment, and a passion for the beauty industry. Qualifications 3–5 years of relevant retail, beauty, or leadership experience preferred. Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Must be able to: understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules/procedures in English. Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment and cash register, and the ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays. Continuous learning and leadership development. Community through Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations in distribution, enhancing the online shopping experience, buying in-style merchandise, or contributing to events, Macy’s offers opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story — Apply Today. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr