Job Summary Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations. This position is to replace a maternity leave contract (~12-15 months). Key Accountabilities Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets; Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues; Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail; Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring issues or opportunities for efficiency; Supervise contracts related to facilities, maintenance services, equipment, general services, and construction; Track compliance with contractor Service Level Agreements (SLA) and maintain supplier relationships; Develop and implement new initiatives and strategies to help optimize the business and the Maintenance department; Oversee all maintenance procedures to ensure brand consistency, service performance and uninterrupted client experience; Review leases, CAM, and estoppels with Legal and Real Estate teams; Travel may be required (10%). Job Requirements Bachelor’s or Diploma in Management, Administration, Business or any relevant field; Five (5) to ten (10) years of related experience, ideally in construction, maintenance, or facilities field; Experience managing large contracts; Experience in strategizing new projects and cost savings initiatives; Strong computer skills with proficiency in Microsoft PowerPoint, Visio, and Excel; Strong leadership skills with the ability to build solid working relationships; Ability to remain calm under pressure and prioritize effectively, especially when dealing with simultaneous issues or high‑stress situations; Strong organizational skills with a keen attention to detail; Excellent written and verbal communication in both English and French; Spanish is an asset. We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team. #J-18808-Ljbffr