Drive impactful change in healthcare as the Senior Service Manager, Telephony & Governance at McKesson. Your focus will be on enhancing governance operations and service performance.McKesson is looking for a Senior Service Manager to guide the Contact Center Technology Services' operational framework. You will manage SLA adherence, oversee performance reporting, and ensure a seamless telephony service experience for users. Demonstrating expertise in governance and analytics, this role also requires strategic planning for legacy system transitions.Key Responsibilities:• Develop and maintain effective governance frameworks• Lead SLA and service performance monitoring• Create comprehensive performance reports for executive teams• Ensure consistent engagement with business units for service delivery• Utilize AI-enabled analytics for enhanced reporting capabilitiesRequirements:• Minimum of 10 years in service management roles• Advanced knowledge of ITIL and service governance principles• Proven track record in managing contact center technologies• Strong capabilities in influencing cross-functional teams• Familiarity with AI applications in service managementUtilize your strategic leadership and service management skills to advance healthcare solutions at McKesson.#J-18808-Ljbffr
Senior Governance Manager Telephony Services
MCKESSON’S CORPORATE
mississauga, mississauga
Published 19 days ago
Report job