POSITION SUMMARY The Director of Community Services holds a key leadership position in the City of Melville as part of the Executive Leadership Team. The Director has responsibility for the operation and maintenance of the CN Community Center (CNCC), all recreation and municipal facilities, parks maintenance and development, recreation programming, and overseeing Fire and Emergency Services, including fire inspections. The Director shall be responsible for all policy development, staffing, financial and asset management. This position also oversees the City of Melville’s corporate communications, public relations, marketing and tourism. The Director is responsible for fostering close working relationships between Public Works and Community Services to ensure a seamless coordination of equipment and services. SUMMARY OF RESPONSIBILITIES Direct day‑to‑day and long‑term operations of the CNCC Complex, including contracts and staff. Direct day‑to‑day operations and oversee long‑term operations of the Merv Moore Sportsplex, outdoor arenas, all parks/trails, and swimming pool. Manage all IT equipment and contracts. Prepare and administer budgets for all municipal facilities, parks, trails and approved community programs and services. In conjunction with the Protective Services Manager, oversee fire and emergency services and coordinate all construction, maintenance and repairs of municipal facilities. Hire, train, delegate, supervise and recommend termination of staff to the City Manager. Provide leadership to staff and the entire organization. In conjunction with the Recreation and Programming Manager, oversee approved recreation and cultural programming and coordinate community programming and events, resources, agencies, cultural and volunteer groups to meet community needs. In conjunction with the Community Development/Events and Communications Manager, ensure public accessibility of corporate information through coordination of the City’s website and other advertising medium; develop press releases and public‑relations initiatives; oversee tourism, marketing and promote community development and events. Receive, review and prepare reports and recommendations on various facility development and maintenance proposals and projects for presentation to City Council. KEY RESPONSIBILITIES & ACCOUNTABILITIES Develop, implement and oversee preventative maintenance and asset management programs for all municipal facilities. Work with the Director of Public Works to ensure efficient utilization, maintenance and replacement of equipment. Oversee annual maintenance and upgrading of facilities and ensure general maintenance and repairs are completed in a timely manner. Develop and implement strategies, programs and schedules for the operation of the community services department. Oversee installation, maintenance and removal of ice surfaces. Support recreation staff who supervise the conduct of patrons and enforce the rules and regulations. Ensure the safety of staff and patrons. Ensure all documentation such as safety log, daily logbook and ice measurements is completed. Maintain ongoing communication with user‑groups. Ensure all recreation equipment is in good repair and necessary safety equipment is provided for staff. Respond effectively to feedback from facility users. Stand‑by requirements. MANAGEMENT & LEADERSHIP Evaluate and supervise management staff and direct reports, providing ongoing encouragement and serving as a strong role model. Oversee recruitment, performance management, corrective discipline and recommend termination of staff to the City Manager. Oversee assignment of staff schedules. Establish performance standards and assist in monitoring employee performance. Inspect work performed by operational staff when necessary to ensure approved standards are met. Coach and ensure staff practices quality customer service. Set clear, results‑oriented goals with realistic and measurable outcomes. Provide ongoing and appropriate training and assist staff in developing the necessary skills to succeed. Support and encourage initiatives within the community services department. Provide regular, appropriate and constructive feedback to staff. CONTRACT & PROJECT ADMINISTRATION Prepare specifications, tender documents and proposal requests. Manage the tendering process and award of tenders. Monitor contractor performance and approve payments. Prepare reports and provide recommendations on cost overruns. Recommend termination of contracts, levying of penalties and forfeiture of deposits. Ensure necessary documentation is completed timely. Advise developers and engineers of relevant City policies and regulations and monitor compliance. Liaise with contractors, user groups, volunteers, community groups, consultants and specialists. POLICIES & PROCEDURES Develop and oversee policies and procedures for program and service delivery. Make recommendations to Council regarding changes to and new policies to improve operations. Comply with all municipal, federal and provincial policies and regulations. BUDGETING & FINANCIAL MANAGEMENT Prepare and submit all Community Service budgets to Director of Finance for Council approval. Implement and monitor budgets. Discover and implement ideas that promote better programs and services at lower cost. Forecast short‑ and long‑term facility upgrades, replacements and expansions. POSITION REQUIREMENTS Minimum five years of directly related experience in progressively responsible positions, or an equivalent combination of education and experience. Certification in facility operation/recreation management or equivalent education is required. Additional training in human resource management, construction, Red Seal journeyperson status and/or general administration is helpful and may be considered in place of a degree. Project Management certification is an asset. EDUCATION Preferred: Bachelor’s degree from a recognized post‑secondary institution with major coursework in Business Administration, Public Administration, Construction Management or a related field. KNOWLEDGE In‑depth knowledge of facility operation, maintenance, construction and arena management. Knowledge of motivating staff and working with them. Knowledge of financial planning, budgeting, project management, tenders and contracts. Knowledge of recreation parks and playgrounds operation and maintenance. Knowledge of safety and related issues for recreational facilities. Knowledge and ability to use appropriate software applications. General knowledge of public relations and communications. General knowledge of Fire, Protective Services and Emergency Planning. Basic understanding of recreation marketing, programming and community recreation services management. Knowledge of ice‑making and ice maintenance. Experience working with boards, user groups and volunteers. General knowledge of economic development, tourism, recreation programming and public relations. Strong administrative and organizational skills. Considerable knowledge of all legislation that might apply to municipal operations, including but not limited to the Cities Act and the Planning and Development Act. SKILLS Strong leadership, supervisory and human‑resource management skills; ability to delegate, handle difficult situations and make sound and timely decisions. Strong financial management skills; ability to develop and monitor budgets and achieve maximum benefit for each dollar spent. Planning, scheduling and coordinating skills; solid understanding of safety and building standards. Strong interpersonal, communication and marketing presentation skills. Mechanically inclined with previous hands‑on construction and equipment operation experience an asset. Mature judgment and self‑confidence to handle emergency situations involving personnel and the public. Ability to read and interpret construction and building standards; interpret legislative and code requirements. Proven ability to work with groups in a public setting and facilitate work groups. High degree of public relations and effective writing and comprehension skills. ADDITIONAL TESTS & REQUIREMENTS Certificate in Safety Management and/or extensive OHS and safety certification, including Confined Space Entry, PME, Fall Protection, Hearing and Respiratory, Traffic, WHIMIS, Dangerous Goods and trenching training. Valid First Aid certificate. Valid driver’s license. Clear criminal and vulnerable sector check; bondable. #J-18808-Ljbffr