Drive high-value engagement as a Senior Manager of Customer Loyalty Programs. This role entails strategic oversight and cross-functional collaboration to implement initiatives that enhance customer loyalty.You will oversee the execution of High Value Customer strategies, ensuring that programs are effectively structured and resources are available for store support. Your leadership will guide both operational aspects and performance measurement, providing valuable insights into program effectiveness that inform future enhancements. Together with marketing and store teams, you will develop initiatives that resonate with clients and elevate their experiences.Key Responsibilities:• Manage execution of customer loyalty initiatives• Develop comprehensive resources for program implementation• Engage with stores on retention strategies and support• Track and report on program effectiveness metrics• Partner with teams to ensure program alignmentRequirements:• At least 5 years in loyalty program management• Educational background in a relevant field• Strong understanding of luxury retail dynamics• Effective communicator with strong management skills• Proven ability to derive insights from dataEmpower client loyalty and retention through strategic program leadership that fosters deep connections and drives sustained value.#J-18808-Ljbffr
Senior Manager Of Customer Loyalty Programs
HOLT, RENFREW & CO.
toronto, toronto
Published 27 days ago
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