Lead client success initiatives as a Senior Client Success Manager focused on Microsoft Business Applications. Ensure exceptional delivery and governance across a variety of projects while creating value for stakeholders.This leadership role requires strategic oversight of client success, including managing relationships with senior stakeholders and guiding a team of Client Success Managers. Your responsibilities involve establishing operational excellence, mitigating risks, and tracking performance metrics to ensure high satisfaction and compliance. A strong advisory presence will be crucial for driving client outcomes.Key Responsibilities:• Establish strategic client success frameworks• Oversee end-to-end delivery for Microsoft engagements• Maintain portfolio financial management and accountability• Develop and mentor team leaders for success• Implement continuous improvement initiativesRequirements:• 8–12+ years in Client Success or related fields• Expertise in Microsoft Dynamics 365 or NetSuite• Experience leading high-performance teams• Strong financial acumen in project delivery• Exceptional communication and influence skillsLeverage your leadership abilities to cultivate lasting client relationships and guide successful outcomes, ensuring that operational standards are met and exceeded.#J-18808-Ljbffr
Senior Client Success Manager Leading Microsoft Engagements
BDO CANADA
calgary, calgary
Published 27 days ago
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