Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision. The Role As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission is to elevate customer service, boost profitability, and create an environment where jewelry dreams come true. You will oversee all aspects of the studio, ensuring safety, hygiene, and outstanding customer experience while growing the business. What Awaits You Cutting‑Edge Studios: Work with state‑of‑the‑art equipment, including needle piercing and gold and titanium jewelry. Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft. Mentorship: Lead and share knowledge with new team members. Flexible Roles: Full‑time or part‑time opportunities across Canada, the US, UK, and Australia. Competitive Compensation: Top wages in the industry, including bonus, tip potential, and benefits for full‑time roles. Customer Experience Oversee the piercing customer journey from greeting to aftercare education. Maintain a calm and professional demeanor, embodying Mejuri values in every interaction. Act as an ambassador for Mejuri, building local clientele and promoting awareness of our brand. Communicate insights back to Store Manager & Store Services and collaborate on process improvements. Train staff on Mejuri’s Steps of Selling and uphold the highest customer experience standards. Operations Manage all studio operations, inventory, and equipment ordering. Ensure health and safety standards, cleanliness, and compliance with local regulations. Stay knowledgeable on Mejuri products and the piercing jewelry assortment. Support the check‑up and downsizing process for clients and recommend appropriate products. Maintain accurate records and legislated paperwork. What You’ll Bring to the Team 2+ years of needle‑piercing experience. Experience with threadless jewelry. Up‑to‑date first aid and blood‑borne pathogens certifications. Experience using an autoclave or statim. Local law enforcement registration or required permits. Understanding of local market piercing laws and health and safety protocols. Demonstrated service excellence in a consumer environment. Drive and adaptability in a fast‑paced, entrepreneurial setting. Bonus: Experience selling products in a fast‑growing company. Benefits at Mejuri US & CA ONLY: Comprehensive medical, dental, and mental health coverage. US ONLY: 401(k) & commuter benefits. UK ONLY: Medical benefits including PMI, Cashplan, and pension. Paid time off—including vacation and sick days. 4 months of 80% parental leave salary top‑up and personalized return‑to‑work plans. Full tip retention. Regular performance feedback. In‑house retail learning program. Accommodation / Accessibility Mejuri does not discriminate in hiring because of race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, marital status, or any other protected category recognized by provincial or federal laws. We welcome you to inform us of any accommodation you may need during the application or employment process. Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency... This role currently has a base pay range of $27 - $35 per annum based on a candidate’s experience and qualifications. Values RAISE THE BAR – Stay Curious, Seek Feedback, and Strive for Excellence. CUSTOMER OBSESSED – Get close to the customer and prioritize them in our decisions. EMPOWERED OWNERS – Treat the company like your own, take initiative. FIND A WAY – Seek simple, creative solutions, and act fast. DRIVE RESULTS – Be clear on your goals and be relentless in achieving them. TEAM FIRST – Value team success over personal ego. #J-18808-Ljbffr