Please note that: Hybrid : 3 days office / 2 days home Our Hybrid Workplace Policy states that associates must have reliable transportation to and from one of our office located in Varennes (Québec) in order to commute to the office on a regular basis. We require all our head office associates to be proficient in French, spoken and written. At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. Our expectations We’re looking for a coordinator to join our Pro Sales Support team. The ideal candidate must be able to handle stress well and work on many projects at the same time. They must be comfortable performing team work, be a good communicator, and show exemplary organization. The incumbent must be a quick learner and resourceful; this will help them solve challenges effectively. This person must be recognized for their hard work, punctuality, and sense of responsibility, ensuring consistency and reliability in all their tasks. They must be quick-witted, open to change, and positive, coupled with a contagious energy that motivates their colleagues and inspires a healthy working environment. Your role Manage Pro customer ordersnationwide, for both regular and special orders Work closely and maintain good relations with sales representatives, the delivery and receiving team, and with colleagues Understand the challenges faced by Pro customers to be able to advise them and find solutions tailored to their needs Keep abreast of new products on the market, as well as their features and functions, through appropriate training The qualifications we are looking for Experience in a similar position and/or knowledge of the construction industry Experience in customer service Computer skills: email, Microsoft suite (mainly Excel and Teams) Knowledge of company software: MMS, Soda, and other systems (an asset) By joining the RONA family, you’ll enjoy many benefits, such as: Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations) Benefits: retirement savings plan, annual bonuses, student incentive program, etc. Career growth opportunities within the company An inclusive and safe working environment Promotion of work-life balance An employer that’s involved in the community And much more! If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.