This role is responsible for driving product strategy, delivery, and continuous improvement for a large-scale shared technology platform that supports multiple internal and public-facing applications. The platform provides a scalable and secure infrastructure environment, hosting a high volume of business‑critical applications. The Product Manager will own the end‑to‑end product lifecycle, work closely with engineering and stakeholder teams, and ensure the product aligns with broader organizational strategy and customer needs. This position operates in a hybrid work environment, with an expectation of working onsite several days per week. Position Highlights Support and contribute to product management strategies and end‑to‑end product lifecycle processes Develop and maintain clear product governance, roles, and responsibilities Create and maintain user guides, including visual aids, for multiple stakeholder roles Provide timely system support to internal users Define and improve processes for service support, maintenance, and onboarding Guide onboarding of new teams and client portfolios onto the platform Key Responsibilities Own product planning and execution throughout the full product lifecycle Gather, analyze, and prioritize product and customer requirements Define and communicate product vision and strategy Ensure product alignment with organizational goals and objectives Develop a deep understanding of customer experience by: Identifying and addressing product gaps Generating ideas to improve user experience and drive growth Creating internal and external alignment around the product vision Develop product positioning and pricing strategies Translate product strategy into detailed requirements and prototypes Scope and prioritize initiatives based on business value and customer impact Collaborate closely with engineering teams to ensure efficient and timely delivery Lead product launches in collaboration with client‑facing teams, leadership, and other product managers Act as a product advocate to build awareness and understanding Engage with users and stakeholders to gather feedback and continuously improve products and services Required Qualifications (Must Have) Strong understanding of application and technology architecture and integration within shared infrastructure and middleware environments Experience performing logical technology analysis at a functional level Hands‑on experience with platform services, APIs, and databases Knowledge of cloud deployment design and architecture Familiarity with modern development frameworks and technologies Experience using structured methodologies for product and service design, development, implementation, and maintenance Demonstrated technology vision and architectural leadership Knowledge of enterprise architecture governance and gating processes Experience with service‑oriented, container‑based, and component‑based architectures Background working in both startup environments and large‑scale product delivery organizations Experience with virtualization technologies (e.g., server virtualization platforms) Exposure to modern development frameworks and languages, including: APIs, microservices, and container technologies Extensive experience designing and managing large, distributed middleware platforms Strong architectural knowledge of N‑Tier environments, cloud computing, networking, and mixed operating system platforms Familiarity with enterprise‑level information architecture strategies, policies, and standards General Skills Experience delivering Product Requirement Documents (PRDs) with clear prioritization and justification Experience assessing commercial off‑the‑shelf (COTS) products and integration compatibility Experience running beta and pilot programs for early‑stage software products Strong collaboration skills with the ability to manage competing priorities Proven ability to meet deadlines and manage stakeholder and client relationships Experience & Skill Weighting Product Management: 50% Product roadmaps, backlogs, documentation, and user guides Collaboration with implementation and operations teams Platform Technologies: 10% Web and application servers, automation tools, container platforms Application hosting models, licensing, and platform lifecycle management Integration Technologies: 10% APIs, gateways, managed file transfer solutions Integration protocols such as REST, SOAP, and GraphQL Project Management: 25% Medium to large project planning and delivery Resource, risk, issue, and stakeholder management Public Sector or Regulated Environment Experience: 5% About Symbiotic Digital Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: 1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results 2. Recruitment: Find The Right People You Need Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company. #J-18808-Ljbffr