Drive customer-first strategies at Indigo as the Operations Leader. Play an integral role in coaching teams and overseeing omni channel performance to enhance customer satisfaction.This position focuses on leading the customer operations team, advocating for excellent service standards while managing store activities. Your leadership will involve developing talent, implementing technology to streamline operations, and fostering a collaborative work environment. Your efforts will directly impact customer engagement and sales results.Key Responsibilities:• Coach and mentor Customer Experience Representatives• Identify customer needs and improve service delivery• Implement omni sales initiatives and technology usage• Manage store inventory and operational processes• Oversee execution of community-driven customer eventsRequirements:• 1-2 years in retail customer service or operations• Leadership skills focused on team growth• Knowledge of health and safety regulations• Capability to lift heavy items safely• Bilingual (French/English) requirement in QuébecLead Indigo's customer service initiatives with your operational leadership.#J-18808-Ljbffr
Indigo Operations Leader For Customer Experience
INDIGO
calgary, calgary
Published 25 days ago
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