Overview Description Flexible position with options to work in our Toronto office full time, hybrid, or remotely. This role includes participating in an on-call rotation every 2–3 weeks, covering 10am–10pm from Monday through Sunday. Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a fit if you love building highly scalable, resilient, and automated services. We are an innovative team that aims to provide an exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena’s SaaS platform. As a Site Reliability Developer 1, you will be the first point of contact into the STO team, focusing on observability, scalability, stability and security of Vena’s SaaS platform. Department: SaaS OperationsLocation: Canada - Remote (0002)Compensation: $89,250 - $120,750 / year How You'll Make An Impact Support key ITIL processes, including Incident management, request management, problem management and change management. Define and document runbooks and standard operating procedures. Field operational requests from our Application Support team and other internal stakeholders. Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization. Work with infrastructure-as-Code (IaC) with a focus on continuous improvement. Collaborate with cross-functional team members on features and implementation within an agile environment. Report on SLAs and performance metrics as part of the Operations function. Participate in on-call rotation. What We Use Please note this reflects a portion of our current technical stack; we are constantly evolving as we grow: A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins). RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch. Kinesis, SQS, and RabbitMQ. DevOps tools written in Python. Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate. Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux. Monitoring with DataDog and CloudWatch. We'd Love to See Bachelor’s degree in computer science, Software engineering or equivalent experience. 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role. Experience with cloud computing (AWS and Azure) services and developing knowledge of cloud infrastructure management and setup. Ability to write code in any language with production experience and demonstrable examples. Experience with tools and platforms such as Ansible, Build/Release Pipelines, Docker, Github, Terraform, etc. Developing-level knowledge of distributed systems in the cloud using observability and telemetry to oversee code deployments and SLOs. Experience with operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as CloudWatch, Datadog, Prometheus, etc. Base Salary $89,250 - $120,750 CAD Note: Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress, compensation may adapt; details will be provided by your recruiter during the hiring process. #J-18808-Ljbffr