Join to apply for the Senior Manager, CFS Process Improvement role at Livingston International . Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. Job Type: Full Time. Location: ON Toronto - CN030. Job Summary Reporting to VP Client Financial Services, this position is responsible for planning and directing the review of CFS current and new processes and systems, identifying opportunities and solutions, and driving implementation to achieve improvements in productivity, cycle times, and quality while ensuring compliance and adherence to regulations and internal controls. The role also leads and oversees the Data and Business Analytics and reporting functions for CFS, and is accountable for executing strategies to design and create data models and data views critical to building, implementing, and enhancing reports and business intelligence/dashboard capabilities. Key Duties & Responsibilities Assess, plan, manage, and continuously improve processes and service levels - identify, design, develop, implement, and evaluate improvements. Facilitate and complete root cause analysis, identify and implement solutions including preparing business cases for recommended projects or enhancements. Project champion/sponsor various projects for CFS, mainly cross‑functional initiatives. Assist CFS process owner in strategic planning, developing and managing strategic goals and objectives, budgets, and evaluation processes. Ensure regulatory compliance and compliance with corporate governance policies and procedures. Drive standardization of collections metrics from a data perspective including integration of collections data, process automation, and identification of infrastructure or technology tools needed. Responsible for data extraction management activities such as variable mapping, data requirements, data gap identification, business rules development, as well as creation, maintenance, documentation, and quality control of data models and operational reports. Manage and develop team. Perform other related duties as assigned by management. Adhere to established policies and procedures. Knowledge & Skills Expertise on process management methodologies. Project management fundamentals. Excellent oral and written communication skills. Excellent interpersonal skills to deal effectively with clients, team members, other departments and all levels of management. Excellent facilitation skills. Ability to perform varied and extensive analysis of business data. Customer focused. Strong leadership and ability to build a high‑performance environment and implement a people strategy that attracts, retains, develops, and motivates the team. Strong knowledge of SQL / SAS / Tableau and experience working with at least one of the major database platforms (SQL Server, Oracle, SAS, etc.). Advanced Microsoft Excel, Access, and Visio skills. Work Experience – Minimum Required 7 years of related experience. Team management experience. Education Bachelor's Degree or equivalent in Finance. Competencies Business Acumen and Straight Talk. Agility. Customer First Focus. Accountability. Leading and Developing. Inclusion and Collaboration. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Job Details Seniority Level: Mid-Senior level. Employment Type: Full-time. Job Function: Management and Manufacturing. Industries: International Trade and Development. #J-18808-Ljbffr