Reporting Relationship This position reports directly to the Sales Manager. Job Summary The Delivery Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the sales process. The role of the Delivery Coordinator is to ensure that when a customer leaves with their new purchase, they are 100% completely satisfied with the transaction and they become the last person to impact the customer experience. The ideal candidate has excellent communication, organizational and interpersonal skills and is truly customer-focused. The Delivery Coordinator works closely with the sales team and the customer to schedule and organize the delivery where they will spend time with the customer explaining the features and functions of the vehicle. Qualifications Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service Automotive industry experience is considered an asset Demonstrated ability to nurture collaborative working relationships with team members within the dealership Exceptional communication skills (in person, on the phone, by email, written) Well organized – able to set priorities, develop a work schedule, monitor progress toward goals, and deliver on commitments Proficiency in working with Microsoft Office, Excel, and other applications Valid driver’s license, clean driving record, and own transportation to and from work are required What Birchwood Can Offer You Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company‑paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Wellness program Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: #J-18808-Ljbffr