The Operations Manager II role at DHL Supply Chain in Brantford, ON offers a national salary range of $75,000–$90,000 with bonus potential. As an Operations Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management — you will be instrumental in implementing processes to optimize warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and driving the overall success of DHL Supply Chain. Responsibilities Lead, motivate and develop a diverse team of Supervisors and indirect reports through coaching, guidance, and support while fostering a culture of inclusion and belonging. Develop and implement efficient workflows, labour plans, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve operational efficiency. Take proactive measures to uphold compliance with health and safety regulations, fostering a culture of safety awareness throughout the organization. Compile comprehensive reports on KPIs including productivity and accuracy metrics, providing insights to support informed decision-making and continuous improvement. Foster open communication and collaboration, facilitating regular dialogue among leadership and associates to promote transparency, alignment, and teamwork. Partner with Human Resources and site leadership to ensure a comprehensive hiring process for Supervisors. Collaborate with cross-functional teams to ensure consistent and prompt fulfillment of customer orders. Engage in strong partnership with customers, proactively addressing concerns to achieve exceptional customer satisfaction. Required Education and Experience Bachelor's degree or equivalent experience, preferred. 1+ years logistics industry experience, required. 2+ years of experience in a supervisory or management role, required. Experience with P&L management, objective setting, and project management, preferred. Bachelor's degree or equivalent experience preferred. Minimum 1 year of logistics industry experience required. Minimum 2 years of supervisory or management experience required. Experience with P&L management, objective setting, and project management preferred. #J-18808-Ljbffr