What This Role Involves As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.ResponsibilitiesAssess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.Provide personalized options and strategies to help them effectively manage and resolve their debts.In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.QualificationsPost‑secondary degree or diploma (an asset but not required).Three to five years of experience in financial services, counselling, social services, or related fields.Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.Goal‑oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.Strong ability to influence and guide others, including addressing concerns and overcoming objections.Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required. Saturday shifts (average of six per year) are also required.BenefitsStarting salary range of $64,064 – $68,848, with consideration for previous education and experience that exceeds the requirements.Annual salary review each January, with regular increases tied to performance objectives.Three weeks vacation to start, plus three CCS days at discretion and six sick/personal days each year. Benefits prorated for the first year.Comprehensive health and wellness benefits including prescription coverage, extended health and dental coverage, a health spending account, and a wellness spending account.Long‑term savings program with employer matching up to 5% in the first five years, with increases at the 5th and 10th anniversaries.A $1,000 annual bonus when the organization achieves client satisfaction goals.Educational reimbursements up to $2,500 per year.French fluency is an asset; bilingual candidates receive an additional $800 annual benefit paid on a prorated basis.Opportunity to participate in a two‑level employee development program and supplemental mentoring relationships.Paid day off for major life events such as moving, marriage, or the birth of a child, plus gifts for milestone service anniversaries.Employee and family assistance program providing counselling support and a range of resources.Work EnvironmentHybrid role: employees are asked to work in‑office one day per week.Periodical in‑person meetings or events may be required, with advance notice.Strong team connections through online chat groups and culture‑building activities.35‑hour work week with generous time‑off provisions.CCS is an accredited non‑profit organization that provides financial support and guidance to individuals facing financial challenges. We are dedicated to fostering a diverse, inclusive, and equitable workplace for employees, clients, and stakeholders of all backgrounds, identities, and abilities. We are an equal‑opportunity employer and encourage applications from members of marginalized communities, including but not limited to Indigenous peoples, racialized individuals, persons with disabilities, all gender identities and expressions, LGBTQ2+ individuals, newcomers to Canada, and persons from diverse socio‑economic backgrounds.#J-18808-Ljbffr