Drive innovation in employee support at Affirm as an AI-Driven Employee Experience Manager. Combine strategic oversight with hands-on execution while building a centralized knowledge system.This role emphasizes transforming employee experience by developing a scalable knowledge management ecosystem. As an experienced leader, you will partner with experts across various teams to consolidate knowledge and improve service delivery through AI. Focus on creating structures that enable automated and compliant support, ensuring employees have access to high-quality resources at all times.Key Responsibilities:• Develop a centralized People knowledge ecosystem and governance• Optimize AI structures for enhanced user experience• Improve self-service workflows and reduce manual cases• Align support systems across People Operations• Ensure compliance with regulatory frameworks and policiesRequirements:• Solid background in building knowledge management frameworks• In-depth understanding of employee experience and HR delivery• Experience with AI-driven workflows and technology• Ability to execute cross-functional initiatives effectively• Strong decision-making skills balancing innovation and riskLead the charge in redefining employee support at Affirm through AI and knowledge management.#J-18808-Ljbffr
Ai-Driven Employee Experience Manager
AFFIRM
halifax, halifax
Published 18 days ago
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