We are looking for a highly organized and proactive individual to support our sales team in a presales capacity, with a focus on Service Level Agreements (SLAs). This role involves coordinating and leading meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA‑related offerings. This is an ideal opportunity for someone who excels at multitasking, cross‑functional collaboration, and thrives in a dynamic, customer‑centric environment. Responsibilities Providing Administrative Sales Support for SLA's and Extended Warranty Source and prepare customer equipment summaries Process SLA costing calculator Schedule/lead calls to review new SLA proposal requests Prepare Quotes for SLA proposals Assemble SLA proposals Maintain SLA Tracker Follow‑up on SLA renewals and Quote as needed Sort and process inquiries to SLA Admin Inbox Lead check‑in calls with SLA Client Support Managers to check on SLA deliverables and changes, track any on‑site support and/or training days if applicable Quote Extended Hardware Warranty as requested by Sales Review Extended Hardware Warranty on new systems quotes (as requested) Other duties as assigned Qualifications College Education in related field (Business, Administration) or related experience Superior organizational skills, and problem‑solving abilities Excellent verbal and written communication skills, time management skills and interpersonal skills Knowledge of Microsoft Excel, Word, and Outlook What we Offer Employer funded benefits program Competitive total compensation package Work‑Life Balance Employee assistance plan Employee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams Onsite Counsellor Date Posted: April 20, 2026 Location: Burlington, Ontario (in‑office position) Hours: Monday - Friday, 40 hours. Vacancy: This is an existing position. Salary Range: $40K CAD - $45K CAD Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview. #J-18808-Ljbffr