Join a challenger. Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. Our company continues to grow, serving more than 800,000 customers across Canada through Equitable Bank and Concentra Bank, with over $142 billion in combined assets under management. Equitable Bank’s digital platform has been recognized as a top bank in Canada.The Work The ServiceNow Engineer will be part of Equitable Bank’s ServiceNow Centre of Excellence. Primary responsibilities include designing, developing, and supporting ServiceNow applications, workflows, catalog items, and integrations. The role involves production support, development, testing, and documentation of solutions. You will triage and resolve service requests, changes, incidents, and problems, and keep business units informed on issue status.ResponsibilitiesDesign, develop, and implement ServiceNow applications, modules, and integrations using best practices and industry standards.Customize and configure ServiceNow modules and workflows to meet specific business requirements.Collaborate with stakeholders to gather and analyze business needs and translate them into functional requirements and technical specifications.Develop and maintain integrations between ServiceNow and other external systems, ensuring seamless data flow.Utilize scripting languages such as JavaScript and ServiceNow‑specific scripting tools to automate tasks and enhance system functionalities.Provide technical support and troubleshooting assistance to users.Conduct thorough testing and debugging of ServiceNow applications to ensure accuracy, performance, and reliability.Create detailed technical documentation, including system designs, configuration guides, and user manuals.Collaborate with cross‑functional teams, including implementation partners, business analysts, system administrators, and project managers.Participate in peer code review sessions for quality assurance.Support application rollout and upgrade projects, prioritizing tasks and providing status updates.Attend requirement gathering sessions with business units to clarify required behaviour and assess risks and impacts.Support the Manager with status report generation and backlog prioritization.QualificationsBachelor’s degree in computer science or equivalent experience.Minimum 2 years of experience as a ServiceNow Developer or related role.In‑depth knowledge and hands‑on experience with the ServiceNow platform, modules, and development tools.Proficiency in JavaScript, HTML, CSS, and other web technologies; experience with REST and SOAP web services, XML, JSON, and database concepts.Preferred ServiceNow certifications such as CAD or CIS.Strong analytical and problem‑solving skills.Excellent verbal and written communication skills.Ability to work collaboratively in a fast‑paced environment.Strong attention to detail and a commitment to high‑quality work.Adaptability to changing priorities and project requirements.Eagerness to continuously learn and stay up‑to‑date with ServiceNow developments.BenefitsCompetitive discretionary bonus.Market leading RRSP match program.Medical, dental, vision, life, and disability benefits.Employee Share Purchase Plan.Maternity/Parental top‑up while you care for your little one.Generous vacation policy and personal days.Virtual events to connect with colleagues.Professional development and comprehensive Career Development program.A fulfilling opportunity to join a top FinTech and help create a new banking experience.Location & Work Environment The incumbent will work in a hybrid model, with office time at Equitable Bank’s location: 2200‑25 Ontario Street, Toronto, ON.EEO and Inclusion Statement Equitable Bank is deeply committed to inclusion. We commit to providing a barrier‑free recruitment process and work environment for all applicants. Please let us know of any accommodations needed. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. An Equitable recruiter will only contact candidates whose skills and qualifications closely match the requirements.#J-18808-Ljbffr