Become a pivotal member of BrokerLink as a Workforce Management Analyst, driving service quality through keen insights and data analysis. This role combines strategic scheduling with real-time operational support.As part of BrokerLink's expanding team, your focus will be on managing service levels and optimizing workforce strategies. A background in business or related fields, along with hands-on experience in analysis, will be crucial. You will facilitate timely reporting and adjustments, ensuring alignment with both growth and financial goals.Key Responsibilities:• Monitor and manage service levels daily• Optimize schedules based on real-time data• Create detailed reports for operational feedback• Evaluate trends and adjust projections• Act as the primary support for usersRequirements:• Relevant college or university education required• Experience in workforce planning is an asset• Proficiency in WFM technologies like Cisco and Avaya• Strong analytical skills, particularly in Excel• Bilingual capabilities preferred for effective interactionUtilize your analytical prowess to support BrokerLink's mission of exceptional customer service.#J-18808-Ljbffr
Wfm Analyst Opportunity At Brokerlink
BROKERLINK
toronto, toronto
Published 17 days ago
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