Hey! My name is John and I started here at Ashby as IT Manager around 6 months ago, excited to meet you! In that time Ashby has grown from ~250 to 320 folks and the scope of what we’re doing in IT has expanded, with this role we hope to continue the steep trajectory for the team and the world‑class support for the company. Currently the IT team here is just me, we want to grow that team to keep giving the Ashby team world‑class service and the most automated, delightful technology to work with during their time at Ashby. All The Responsibilities And Requirements Are Outlined Below So Have a Look. Some Points To Consider As You’re Reading Through: Responsibilities Own and fix customer issues from ingest through to resolution, whether that’s a one‑time fix or a deeply technical project affecting the whole org Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters Requirements A strong belief that end user support is an equally important part of being a well‑rounded engineer as building world‑class automations Deep experience – that means being able to show deep, specific knowledge and broader architectural understanding – across relevant IT systems (device management, identity management) Demonstrated experience of automating the interplay between these IT systems and other internal systems, that means handling APIs, MCP servers and glue‑code for making disparate systems talk Comfort and interest in helping build a stateless internal backend composed of Typescript services, pub/sub queues and APIs for both downstream and upstream applications Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile The ambition to challenge norms and build for scale and flexibility outside of the expected The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others The wisdom to know when it’s best to apply the above Non‑requirements Experience in exactly our tech stack. Whilst experience at this seniority is expected, we’re looking for systems knowledge first, experience in certain specific platforms a distant second A specific timezone. Whilst US timezones are preferred to help us cover a gap in our current coverage this is not a requirement, we’re remote‑friendly and can hire across Europe, the UK and US and other countries for the right candidate. Salaries outside of the US would be location‑dependent. We will sponsor visas where possible for the right candidate. Sample of What You Would Be Working On Helping end users with their everyday issues, tracing those back to root causes and rolling out fixes that are structural and lasting Leading the initiative to build an internal backend that allows for moving data and performing business logic between systems in a way that’s scalable, auditable, testable and production‑grade Using Terraform and Git to make our critical systems (device management, IAM) transparent, self‑documenting, audit‑ready and auto‑deployed Defining and implementing authentication rules for users that tie directly and elegantly to the governing policies whilst providing industry‑leading security Building out role‑based access control and birthright access as well as owning and tackling the people‑data challenges that stem from this What You’ll Not Be Working On Break/fix cycles where root causes can be tackled. You will be empowered to fix problems not delay symptoms. Non‑stop tickets. Everyone in the team is expected to contribute equally to interrupt‑driven and systemic issues, no first or second line here. Traditional corporate IT. We use a relatively standard “startup stack” which means nearly everything is cloud based, devices are majority MacOS with a very small Linux subset and we have the agency and ability to move fast and with outsized impact. Benefits Competitive salary and equity. 10‑year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. If you’re in the US, top‑notch health insurance for you and your dependents with all premiums covered by us. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr