Overview Come make your difference in communities across Canada, where authenticity, trust and making connections are valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides colleagues an array of opportunities and experiences to help Canadians Live Life Well®. Why Is This Role Important Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service, demonstrate leadership by managing colleagues and effectively planning. What You’ll Do Present themselves as a role model when providing efficient and courteous customer service. Resolve and manage customer complaints effectively and according to established guidelines. Demonstrate leadership by providing positive and effective resolution to customer and team members’ concerns. Encourage store colleagues to take ownership of their performance and career development plans; follow up on a regular basis. Maintain ongoing communication with internal colleagues from various departments to improve overall business results. Coordinate and communicate with company buyers on what items to purchase for a store’s inventory and supervise the merchandising efforts of the store. Manage and maintain materials and stocked product inventory. Plan and implement events successfully. Achieve staffing objectives by recruiting and evaluating job candidates. Schedule employees efficiently to improve productivity, profitability and margins. Continuously train staff effectively to encourage them to meet company standards. Protect company assets and improve profitability by developing and implementing security and safety programs for colleagues and customers. Pursue succession planning to ensure colleagues are constantly developed to fill needed roles. Ensure colleagues are aware of safety and emergency procedures. Understand and support store operations, policies and procedures. Commit to promoting a workplace of inclusiveness and belonging. What You Bring Good communication and presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment. The ability to develop and maintain client contacts. Ability to work in a fast‑paced environment. Compliance with health and safety regulations. Demonstrates a commitment to achieving meaningful results. Displays unwavering commitment to our values. Demonstrates understanding of the organization’s mission and strategies. Acts in accordance with policies and procedures. Detail oriented. Effective verbal and written skills. Ability to work independently. Commitment to Diversity and Inclusion We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability can be made at any stage of the application and employment. Please Note Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Salary Range $60,000.00 – $95,000.00 per year. Additional Information This posting is for an existing vacancy. The Company uses artificial intelligence for screening, assessing, and selecting applicants for this position. #J-18808-Ljbffr