Excel in your career as the Customer Experience Leader at Indigo. You’ll coach teams, manage omni processes, and contribute to a high-quality customer journey.In this crucial role, you will lead customer-focused initiatives, including coaching CERs and refining inventory processes. Your contributions will enhance overall customer satisfaction, while your leadership will strengthen team dynamics and encourage proactive engagement. You will play a key role in implementing and supporting innovative solutions that meet customer needs.Key Responsibilities: • Mentor Customer Experience Representatives on service protocols • Implement strategies for sales and performance targets • Place customer needs at the core of all decisions • Identify operational improvements for better service • Support new tech implementations and trainingRequirements: • 1-2 years of related experience in customer service • Leadership experience in a previous role • Understanding of applicable health and safety regulations • Strong agility in priority planning and execution • Bilingual skills required in QuebecEnhance customer satisfaction and operational excellence while cultivating an inspiring team culture at Indigo. #J-18808-Ljbffr
Customer Experience Leader At Indigo
INDIGO BOOKS & MUSIC
central foothills (sundre), central foothills (sundre)
Published 20 days ago
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