Drive operational excellence in a high-energy hotel environment centered on outstanding customer service. Lead a team to deliver superior event technology solutions while managing key workflows and inventory.As an Operations Manager, your role will entail supervising daily technician activities and ensuring all services meet client specifications. Focus on nurturing staff development, implementing efficient billing processes, and maintaining high-quality standards for equipment and service delivery. Your leadership will foster a positive team environment that prioritizes customer engagement.Key Responsibilities:• Oversee daily operations and technician performance• Provide mentorship and training for operational staff• Analyze and approve client billing processes• Implement effective inventory control measures• Engage in pre-event meetings to align expectationsRequirements:• High School Diploma; Bachelor's degree preferred• 4+ years in customer service or AV roles• 2+ years in a supervisory capacity• Familiarity with AV technology in live environments• Proficient in office software and computer systemsBring your expertise in operations management and customer service to enhance client experiences and team dynamics in a thriving event environment.#J-18808-Ljbffr
Customer-Focused Operations Manager
ENCORE
toronto, toronto
Published 27 days ago
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