450 Yonge St. Toronto, ON M4Y1W9, CANDescription Store StandardsMaintain a clean and tidy salesfloor from open to closeEnsure adequate staffing levels to maximize businessReview and update product displays to ensure the customer experience reflects available product and sales prioritiesEnsure all store product is displayed and priced with full up-to-date informationMaintain an efficient standardised back-of-house layout to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrinkEnsure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delayEnsure all staff and back areas are clean and tidy, including back-of-store garbage areaMaintain all store notice boards up to date and accurateEnsure exterior of store, and customer entrance area are clean and presented as new everydayTake responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirementsTrain and update all staff members on H&S requirementsStore ProcessesMaintain control of store inventory file in POS systemManage and control damages and inventory adjustmentsEnsure POS transactions and end-of-day cash reconciliation is accurate and follow up on any discrepanciesEnsure daily balance of funds takes place and follow up on any discrepanciesMaintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guestsManage store schedule to ensure best possible coverage of floor and non-customer facing activity, while minimizing labour expenseManage Humanity daily and weekly reporting, and communicate payroll detail to Payroll SupportEnsure that activities and responsibilities are adequately delegated to appropriate support levels in storeCoach and direct team members to carry out their daily dutiesEnsure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilitiesIdentify poor performance and ensure performance improvement plans are initiated and followed up onUsing a progressive discipline process, follow up and review poor performers. Seek approval to terminate team members if this becomes necessaryMaintain team discipline in personal presentation and personal behaviour standardsIdentify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilitiesIdentify vacant positions or new requirements, seek approval to recruitBe a key stakeholder in recruitment and promotion decisionsOnboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shiftBe decisive and prepared to act within your remit with a sense of urgency for the businessSecurity and ComplianceFully understand your responsibilities as a certified store manager with regards to AGCO RequirementsEnsure store security systems are operational and utilized when necessary to investigate security or shrink concernsEnsure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staffFollow up and report on any suspicious incidents of guest or team member behaviorCarry out any required store audits to maintain accuracy and compliance to company standardsOther DutiesBe a brand ambassadorRepresent the brand when required for media or community eventsAny other reasonable duties as required by store ownershipQualificationsMinimum of 10 years work experience in the retail or related service industry.Minimum of 3 years work experience in a supervisory/management role iHigh School DiplomaPost-secondary education in Business Accounting courses or equivalent will be considered an assetProven ability to lead a team of 15+ team membersPrior work experience in a regulated environment is a definite assetKnowledge of and experience working with Cannabis industry would be considered an assetDesire and ability to develop a positive in-depth understanding of cannabisMust be enthusiastic, friendly, optimistic, outgoing, and a team playerProficiency in Microsoft Office Suite (Word, Excel)Ability to analyze data to make decisionsMust have excellent attendance and professionalismDetail oriented and able to handle cash, and operate a POS registerMust be able to successfully pass a criminal background checkStrong organizational, communication, time management and problem-solving skillsAvailable to work rotating shifts including days, evenings, weekdays, weekends, and some holidaysValid CanSell certificationKnowledge of Bill 11: The Safe and Responsible Retailing of Cannabis ActTokyo Smoke welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr