Hill’s Pet Nutrition, part of the Colgate‑Palmolive family since 1976, specializes in high‑quality pet nutrition under the Prescription Diet® and Science Diet® lines. We believe all animals deserve care and love, and our products aim to make a difference in pets’ lives. Job Purpose The Hill’s eCommerce Business Account Manager (BAM) is primarily responsible for Amazon and Chewy accounts, building profitable net sales, market share, share of digital shelf, and distribution for customers in their area of responsibility. As the primary contact, the eCommerce BAM implements Hill’s RE & brand strategies to accelerate growth and market share while monitoring the 6P+A (Price, Promotion, Distribution & Visibility of our Products, POP Content, Ratings & Reviews, and Availability) performance with eCommerce customers to improve the online customer experience. Key Accountabilities and Responsibilities Leads change and proactively maintains a detailed understanding of the customers and the drivers of growth. Liaise with the analytics team, leveraging complex data sets and analytical tools to diagnose business opportunities and challenges. Develops and implements joint growth plans and initiatives with the customer to achieve the commercial goals. Monitors customer performance to ensure commercial plans are executed in line with agreements and to the desired Hill’s standard. Utilizes measurement tools such as Tableau, Domo, Numerator, and Profitero to track eCommerce KPIs. Leads and manages the annual budgeting process to forecast sales volume, GTN and A&P spend and to develop and deliver presentations to leadership and/or executive teams. Manages customer payments. Collaborates with Hill’s Commercial Team and eComm Marketing Manager to execute the Hill’s vet/pet channel brand strategies. Contributes ideas and feedback to initiatives aimed at customer growth. Measures of Success Improvement of eCommerce KPIs (including net sales), market share, and 6P+A score. In Short Experienced sales professional with a proven track record in an eCommerce environment. Service‑oriented mindset that focuses on building relationships and negotiating with customers. Pragmatic approach to learning from initiatives and sharing insights with local teams. Required Qualifications (Knowledge and Skills) BS/BA degree or equivalent required. Strong computer skills in Excel, Tableau and Google Suite. Experience Possesses 3+ years sales experience with online sales. Experience in customer management. Strong computer skills in Excel, Tableau and Google Suite. Analytical and always seeks to develop win‑wins for Hill’s and its clients. Works effectively across functions, channels, & categories to align priorities, solve problems, optimize resources, and drive effective execution. Creative problem‑solver who embraces the test & learn mindset. Excellent business presentation ability, skilled communicator and interacts with key stakeholders. Digitally savvy and curious, understands the dynamics of eCommerce. Agile mindset, able & willing to constantly adapt to changing realities. Fluent English speaker, additional languages are a plus. Travel Requirements – 10 %. Salary Range $94,770.00 – $110,565.00 CAD per year. Pay is based on several factors including but not limited to experience, education, skills and work or office location. In addition to your salary, Colgate‑Palmolive Canada Inc. / Hill’s Pet Nutrition Canada Inc. offers a performance‑based bonus and competitive benefits package. Our Commitment to Inclusion: We develop strong talent with diverse backgrounds and perspectives, fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer: Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #J-18808-Ljbffr