Drive guest satisfaction as a Global Reservations Supervisor with Pursuit, located in Alberta, Canada. Lead a team dedicated to exceptional service in a hybrid work environment.In this exciting full-time role, you will manage a team of reservation agents, ensuring operational excellence and compliance across multiple channels. Your leadership will play an essential part in shaping a pioneering global contact center, all while enhancing guest experiences through effective training and performance monitoring.Key Responsibilities:• Develop and support a team of Reservation Agents• Oversee scheduling and monitor real-time service demands• Model exceptional service during peak guest interactions• Utilize KPIs to assess and improve performance metrics• Aid in transitioning to a global operational modelRequirements:• 3+ years in guest service or contact center environments• Prior experience in a leadership position• Strong communication skills across diverse platforms• Flexible with working hours and schedules• Familiarity with systems such as Inntopia is advantageousLead the charge for exceptional guest experiences as a Global Reservations Supervisor at Pursuit.#J-18808-Ljbffr
Pursuit Global Reservations Supervisor Role
PURSUITCOLLECTION
, ab, canada, , ab, canada
Published 22 days ago
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