Position Overview We’re searching for a Renewal Retention Specialist. Are you searching for new possibilities? Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist in Surrey, BC at our Head office. This is a hybrid/remote role. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! Compensation The expected hiring range for this role is $24.00 to $30.00 based on a 35‑hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity. Why You’ll Love Westland An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes most important to our employees and clients Qualifications You’re a self‑starter as well as a perfect collaborator You’re a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities Always think customer first, responding to internal/external clients in a timely & professional manner Minimum of 2‑3 years of Personal Lines insurance experience in a service and client satisfaction‑oriented environment Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries Insurance Broker Level 2 License preferred Responsibilities Deliver superior customer service that promotes client retention Uncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendations Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles Ensure quality service and professionalism at every customer interaction Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds EEO Statement Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants’ disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Contact Please contact the recruitment team by email at . #J-18808-Ljbffr