Objective:Lead AI-driven capabilities for Collections and Dispute (Mkanzi AI), with strong applied GenAI execution. Key Responsibilities:Design and buildAI use cases for Collections & Dispute flowsAWS BedrockAgent frameworks (AgentCore / orchestration patterns)Nova Sonic (voice AI / conversational AI)Integrate AI into Amazon Connect journeys (where applicable)Evaluate and integrate3rd-party AI solutionswhere beneficialGuide team on:Must have:Stronghands-on AI/GenAI engineering backgroundExperience withAWS Bedrock + LLM integrationsExposure tocontact centre AI (voice, chat, automation)is a strong plusComfortable working inhybrid stack (AWS native + external AI tools)#J-18808-Ljbffr