7777 Weston Rd, Woodbridge, ON L4L 0G9, Canada Why Work Here? Access to our benefits package and choice of different levels of health, dental, and vision coverage Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family Team‑first culture that celebrates an active, sports lifestyle Fun, fast‑paced hybrid environment where your passion for sport and style belongs Vendor Pro Deals and expert product training to fuel your knowledge and performance A salary range of $90,000 – $100,000, dependent on experience, bonus, and opportunities to grow your career What You’ll Do As the National Manager for Retail Operations, you will play a critical leadership role in enabling consistent, high‑quality execution across all Sporting Life stores. You will drive field communications, optimize operational processes, and serve as the primary connector between store teams, District Managers, and Shared Services Centre partners. Field Communications & Engagement Lead and continuously improve the national store communications program, including Game Plans, Playbooks, Execution Guides, operational calendars, huddles, monthly objectives, and daily store communications Oversee and streamline all SSC‑to‑store communications, ensuring clear ownership, prioritization, and timely delivery Serve as the primary point of contact between stores and SSC teams for operational inquiries (pricing, promotions, product, and process) Own and maintain SharePoint as the central hub for store‑facing operational resources Represent Retail Operations in cross‑functional planning discussions, ensuring store readiness for initiatives, pilots, and launches Pricing, Promotions & In‑Store Execution Act as the operational lead for national promotions and peak trading periods (e.g., Black Friday, Boxing Day), developing detailed execution guides and timelines Lead planning and execution for in‑store events, VIP experiences, activations, and product launches Oversee the development, distribution, and execution of POP kits and visual materials Serve as the primary Operations contact for all store pricing and promotion related questions Process Optimization & Operational Excellence Develop, maintain, and evolve SOPs in partnership with SSC stakeholders Communicate policy and process updates to the field and deliver training, presentations, or execution support as required Validate adherence to new processes through pre‑checks, launch‑day support, and follow‑up, partnering with District Managers on corrective action where needed Own store‑level daily, weekly, and monthly checklists and procedures Build and maintain Monthly Operational Objectives with DMs and SSC partners Cross‑Functional Partnership & Store Advocacy Act as the voice of the stores, ensuring operational realities are reflected in solutions from Central Operations, Marketing, IT, Logistics, Inventory, and Loss Prevention Evaluate marketing and operational initiatives for in‑store viability, recommending adjustments to improve clarity, efficiency, and execution quality Facilitate a strong two‑way feedback loop between the field and SSC teams, escalating process gaps and translating compliance expectations into practical store actions Collaboration & Stakeholder Leadership Foster strong relationships across Operations Managers, District Managers, Field Trainers, Marketing, Finance, HR, IT, Purchasing, and Loss Prevention Partner with executives and senior leaders on initiatives that impact store operations and the broader retail strategy Support weekly operations communications and ensure follow‑through, accountability, and execution at store level Additional Responsibilities Manage Google Business Profiles, including store hours, holiday updates, and maintenance Coordinate ordering of in‑store operational supplies (POP, signage, badges, review cards), aligning with internal partners as required What You’ll Bring College or university degree, preferably in business or related discipline 3–5 years of experience in retail leadership within field operations Ability to work independently and exercise effective time management Strong understanding of store operations, policies, and execution standards Proven ability to manage multiple initiatives, prioritize effectively, and work independently Demonstrated success partnering cross‑functionally and influencing without direct authority Experience supporting pricing, promotions, inventory, and store execution programs Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with ERP/POS systems Exceptional communication skills, written and verbal Hands‑on, solution‑oriented mindset with a passion for retail excellence Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process. #J-18808-Ljbffr