## Job Description# Application Support Specialist- **Location:** Barrie or Scarborough, Ontario.**Application Process:** Please apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cameron at Please reference App Support role. * Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.* Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.* Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.* Provides immediate response to production program or system problems.* Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.* Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.* Breaks down strategic problems, and analyses data and information to provide insights and recommendations.* Provides initial triage, investigation and resolution of incidents. This may include automated code production, automated recovery scripts and runbook execution.* Deploys automated code to production.* Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.* Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.* Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.* Supports deployment activities, managing implementation issues to resolution.* Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.* Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.* Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.* Collaborates and engages with the appropriate areas across the bank.* Develops or helps to develop the knowledge assets required for the operation.* Promotes adherence to standards and industry best practices.* Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.* Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.* Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.* Focus may be on a business/group.* Thinks creatively and proposes new solutions.* Exercises judgment to identify, diagnose, and solve problems within given rules.* Works mostly independently.* Broader work or accountabilities may be assigned as needed.* Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.* Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.* Technical and/or business functional knowledge of systems, tools, timing, and dependencies.* Specialized knowledge from education and/or business experience.* Verbal & written communication skills - In-depth.* Collaboration & team skills - In-depth.* Analytical and problem-solving skills - In-depth.* Influence skills - In-depth.- **Key Qualifications:**Typically, 1- 2 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ** ** or .*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click* *for more details.*#J-18808-Ljbffr