Paythings is a fast-growing startup revolutionizing the cash management industry with innovative Smart Safe solutions powered by our AI-driven enterprise software. We provide businesses with cutting-edge technology to streamline operations, enhance security, and optimize financial workflows. Our clients span various industries, including major retailers, hospitality, quick-service restaurants (QSR), and national chains across the U.S. and Canada. As we continue to scale rapidly, we’re seeking an experienced, strategic, and hands-on Director of Operations to oversee and optimize our end-to-end operational infrastructure. Position Overview The Director of Operations will be responsible for managing all aspects of company operations, including hardware production, deployment logistics, installation, service delivery, client satisfaction, and adherence to service-level agreements (SLAs). This individual will be a key member of the leadership team, driving scalability, operational excellence, and customer success as we expand across North America and into new international markets. The Ideal Candidate 10+ years of experience in operations leadership, ideally in fintech, logistics, payments, or equipment-as-a-service businesses. Proven experience in production, supply chain, and technical deployments. Strong knowledge of logistics, shipping, and field support across North America. Ability to lead teams in a fast-growth, scaling environment. Experience managing cross-border operations (Canada – U.S.) . Familiarity with SLAs and customer-facing service models. Excellent communication, organizational, and problem-solving skills. A hands-on leader with a bias for action and results. Fluent in both English and French. Nice to Have Experience in cash management , armored transport, or deployment of smart safes/ATMs. Familiarity with software integrations and remote monitoring tools. Experience managing cross-border operations in Canada and the U.S. Key Responsibilities Operations Management Oversee the full operational lifecycle: hardware production, inventory control, order fulfillment, shipping, installation, and after-sales service. Develop and implement SOPs to ensure scalable and repeatable operational practices. Monitor and manage SLAs to maintain client satisfaction and ensure timely service delivery. Lead continuous process improvement initiatives to enhance efficiency, cost-effectiveness, and service quality. Build, manage, and mentor a growing operations team, including logistics, technicians, support staff, and installation partners. Foster a culture of accountability, responsiveness, and high performance. Collaborate with the CEO and leadership team to plan and execute strategic hiring as the company grows. Client Deployment & Support Coordinate with clients and internal teams to ensure seamless deployment of smart safes and associated services. Act as the escalation point for operational issues impacting the customer experience. Ensure high-quality post-installation support and service continuity. Work with internal and third-party tech teams to ensure software/hardware integration aligns with operational goals. Provide feedback on product performance, usability, and reliability from an operational perspective. Strategic Planning & Scaling Contribute to strategic planning and budgeting for operational functions. Support market expansion initiatives by developing scalable deployment and support frameworks. Identify and mitigate operational risks proactively. Compliance & Security Ensure the safe handling of cash-related equipment and maintain appropriate internal controls (no formal regulatory oversight currently required). What We Offer An opportunity to shape a rapidly scaling company and industry-disrupting platform. Competitive compensation, performance-based incentives, and growth potential. Flexible working arrangements. Seniority level Director Employment type Full-time Job function Management and Manufacturing We’re sharing this opportunity to expand our team and invite qualified applicants to apply. #J-18808-Ljbffr