Position Summary As Serco expands its programs and partnerships in Canada, we intend to hire an experienced and accomplished Peer Support Coordinator to lead peer support engagement efforts and strengthen workforce solutions across Calgary Alberta. The position requires high energy and dynamic interaction with government customers, community partners, local job training and support service providers, local and national industry partners, employers, and job seekers. Position Description & Qualifications The Peer Support Coordinator is responsible for designing, managing, and overseeing the entire Peer Mentor program. This includes recruiting, screening, training, supervising, and supporting volunteer Peer Mentors . The Coordinator ensures Peer Support is safe, structured, and aligned with trauma‑informed principles, while integrating Peer Mentors into the broader service delivery model. The purpose of the role is to strengthen Job Seeker engagement, participation, and retention by leveraging lived experience to build trust, reduce isolation, and increase follow‑through. The Coordinator ensures Peer Mentor activities complement Case Management and Navigation functions, reinforce Action Plan goals, and contribute to improved employment outcomes. Core Responsibilities Recruit, screen, onboard, and supervise volunteer Peer Mentors. Deliver in‑house training using CMHA‑aligned materials, covering trauma‑informed practice, conflict management, confidentiality, ethics, cultural competency, disability inclusion, and duty to report. Provide ongoing coaching, monitoring, and boundary support to Peer Mentors, ensuring safe and appropriate engagement with vulnerable populations. Match Peer Mentors to Job Seekers based on lived experience, needs, and preferences. Facilitate group Peer Support sessions and introduce Peer Mentors to clients to support natural relationship‑building. Ensure Peer Mentors understand internal referral pathways and how to encourage Job Seekers to engage with Peer Support. Monitor Peer Mentor relationships, including short‑term (2–3 meetings) and occasional longer‑term connections, ensuring safety and alignment with program expectations. Coordinate with Case Managers and Service Navigators to ensure Peer Support aligns with Action Plan goals and complements professional services. Oversee documentation of Peer Support interactions in Compass and ensure compliance with Service Standards. Track Peer Support metrics, including participation, satisfaction, engagement, and contributions to employment outcomes. Maintain program quality, safety, and continuous improvement through regular review of feedback and performance data. Qualifications 3 years coordinating service delivery across multi‑provider networks. 2 years experience with projects of similar scope and complexity, including volunteer management and work with vulnerable populations. 2 years experience managing government‑funded social services programs, including performance‑based budgets and reporting. Demonstrated experience applying trauma‑informed practice, conflict management, and ethical decision‑making. Strong facilitation, coaching, and relationship‑building skills. Ability to maintain boundaries, confidentiality, and safe practice standards. Experience delivering training and supporting volunteers in structured programs. Company Overview Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. To review all Serco benefits please visit: . Serco complies with all applicable federal, provincial, and local leave laws. This is a Canada‑based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: . #J-18808-Ljbffr