Position Overview We’re searching for a Renewal Retention Specialist. Are you searching for new possibilities? Westland Insurance Group Ltd. is growing and has a new opportunity for a Renewal Retention Specialist in Surrey, BC at our Head office. This is a hybrid/remote role. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland!Compensation The expected hiring range for this role is $24.00 to $30.00 based on a 35‑hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.Why You’ll Love WestlandAn open, flexible and welcoming workplacePlenty of opportunities to grow and learnAutonomy to drive your own successBe part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgroundsA total rewards program that takes care of your financial, physical, and mental healthFlexible paid Values Days to celebrate days important to youPaid Volunteer Days for employees as part of Amplifying Communities, a program to support causes most important to our employees and clientsQualificationsYou’re a self‑starter as well as a perfect collaboratorYou’re a taskmaster with exceptional organizational skills and the ability to juggle multiple prioritiesAlways think customer first, responding to internal/external clients in a timely & professional mannerMinimum of 2‑3 years of Personal Lines insurance experience in a service and client satisfaction‑oriented environmentStrong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiriesInsurance Broker Level 2 License preferredResponsibilitiesDeliver superior customer service that promotes client retentionUncover clients’ business challenges and act as a client advocate identifying their needs and providing recommendationsAssist clients with their insurance needs by utilizing basic knowledge of underwriting principlesEnsure quality service and professionalism at every customer interactionBe a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgroundsEEO Statement Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants’ disability‑related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.Contact Please contact the recruitment team by email at .#J-18808-Ljbffr