Position Name – ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR) Type of hiring – Fulltime Location – Remote Canada Job Description We are seeking a ServiceNow Implementation Specialist / Solution Architect with strong expertise in ServiceNow Digital Product Release (DPR) to design, implement, and optimize end-to-end product lifecycle and release management solutions. The role focuses on enabling product-centric operations, ensuring seamless coordination between product management, development, testing, and operations using ServiceNow’s DPR capabilities. The ideal candidate will act as a trusted technical advisor, translating business requirements into scalable ServiceNow solutions aligned with enterprise and TM Forum best practices. Key Responsibilities Lead the end-to-end design and implementation of ServiceNow Digital Product Release (DPR) solutions Define product lifecycle models, release governance, workflows, and data models within DPR Design integrations between DPR and other ServiceNow modules (ITSM, CSM, TSOM, SPM, DevOps) Ensure solutions align with ServiceNow best practices, scalability, and performance standards Design and implement integrations with CI/CD tools (e.g., Git, Jenkins, Azure DevOps) Configure DPR components such as Product definitions and hierarchies, Release planning, milestones, and dependencies, Approval workflows and release governance Work closely with Product Managers, Release Managers, Engineering, QA, and Operations teams Align DPR with TM Forum Open APIs and telecom-grade product models (where applicable) Required Skills & Experience 5+ Years of ServiceNow implementation experience Hands‑on experience with ServiceNow Digital Product Release (DPR) Strong understanding of: Release and deployment governance Agile / SAFe / DevOps methodologies Experience with Flow Designer, IntegrationHub, and ServiceNow data model design Strong communication and stakeholder management skills Preferred / Nice to Have Experience in Telecom, Technology, or Large Enterprise environments Knowledge of TM Forum frameworks (ODA, SID, Open APIs) Experience integrating DPR with ITSM, CSM, TSOM, DevOps, or SPM ServiceNow certifications: CSA (Certified System Administrator) CIS (ITSM / CSM / SPM) ServiceNow Implementation Specialist or Architect certifications DPR solution architecture and design documents Configured and deployed DPR workflows and product models Integrated release management ecosystem Governance dashboards and reporting Production‑ready DPR implementation aligned with business objectives #J-18808-Ljbffr