Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. Responsibilities Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft prevention. Handles customer and Associate concerns and provides guidance as required. Monitors all Front End associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers. Provides training to Associates on systems and company procedures, including scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. Oversees purchase, return and exchange transactions and assists with the correction of errors, providing approvals and verifying processes to meet company guidelines. Ensures all EAS systems are functioning to standard, including cashiers deactivating and completing Failure to Deactivate logs. Prepares registers for opening and closing daily, supports cashiers by providing change, maintains front end cash levels, and completes audits on register accuracy. Oversees and promotes all company sponsor programs and initiatives, including credit card service, Walmart protection plan, charity initiatives, and discount programs. Requirements Flexible availability — morning, afternoon, evening, and night shifts Strong communication and interpersonal skills Ability to lead and coordinate a team of front end associates Attention to detail in cash handling and transaction oversight Customer-focused mindset with a positive attitude The minimum rate of pay for this position starts from $18.55 per hour. Rate of pay will be determined based on relevant experience. #J-18808-Ljbffr