Responsibilities Work closely with a Solution Architect to deliver successful contact center solutions Provide technical advisory support during business process reviews, helping to identify customer requirements and processes Provide technical details and solutions for functional User Stories Configure Salesforce Service Cloud Voice and Amazon Connect solutions Hands‑on development of a Solution Design, leveraging best practices and programming principles Lead a development team in distributing tasks and performing code reviews Deliver technical end‑user training and documentation Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction Required Skills Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js) Experience building integrations across multiple systems, REST APIs Knowledge of JSON format and related services Strong troubleshooting and debugging skills Experience with CloudFormation, and Lambda integrations Experience implementing CI/CD or Infrastructure as Code Nice to haves Experience with WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with Contact Flow implementation, Lex integration, and contact center routing Advanced knowledge of AWS services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Platform Developer I What’s it like to be a part of NeuraFlash, Part of Accenture? Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: We value good work and understand that a perfect 9‑5 isn’t possible; we build a culture of trust and understanding. Collaboration: You have a voice here and can give suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Celebrate Often: While we work hard, we also celebrate big and small achievements together. #J-18808-Ljbffr