Executive Experience Coordinator, TELUS Health Care Centres Location: TELUS Health Care Centre Toronto - 333 Bay Street Hours: 6:30 AM – 2:30 PM PST (Monday to Friday). Must be on site during hours. Schedule: Regular Full Time Description As the welcoming face of our clinic, the Executive Experience Coordinator provides a personalized, concierge-level experience from check‑in to check‑out, building relationships, understanding patient health goals, and matching them with the right services to achieve their health outcomes. Responsibilities Deliver a personalized, concierge-level experience for patients from check‑in to check‑out. Build relationships to understand patient health goals and proactively recommend relevant services. Act as a product expert, guiding patients through our private‑pay offerings and facilitating bookings. Track patient interactions in our CRM, maintain a pipeline of opportunities, and ensure compliance with privacy regulations. Collaborate with medical teams to ensure a holistic, patient‑first approach to care. Follow up with patients via email or phone to enhance engagement and retention. Qualifications Post‑secondary degree in Sales, Marketing, Hospitality, or related field. 2–3 years in a sales or hospitality role with a strong focus on customer relationships. Ability to guide patients through available healthcare services, providing transparent and ethical recommendations. Proven ability to exceed engagement goals through a consultative, relationship‑based approach. Engaging, proactive, and passionate about delivering a top‑tier client experience. Excellent organizational skills and attention to detail. Tech‑savvy: proficient in CRM databases, data management, and Google Workspace. Familiarity with the private and public health sectors; experience with EMR systems is a plus. Nice to Have Experience with consultative selling in a healthcare or wellness setting. Experience supporting an executive audience (C‑suite level executives or senior management). Opportunity to join a fast‑paced team in a fun, learning‑intensive environment. Help build out the future of the Executive Experience Coordinator function at TELUS Health. Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family. Flexibility to work in‑office, virtually, or a combination of both, based on the role's requirements. Generous company‑matched pension and share purchase programs. Opportunity to give back to communities in which we work, live, and serve. Career growth and learning & development opportunities to develop your skills. and additional benefits. Salary Range: $54,000 – $104,000 Performance Bonus or Sales Incentive Plan: Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. TELUS is open to discussing competitive compensation packages tailored to your experience level and expertise. Equal Employment Opportunity Statement We offer accommodation for applicants with disabilities, as required, during the recruitment process. Application By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. #J-18808-Ljbffr