Fairmont Jasper Park Lodge IT Specialist Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0 Salary: $63,000–$68,000 a year Job type: Full-time Shift and schedule: Weekends as needed Overview This role provides first-level technical support for hotel systems, end-user devices, and network infrastructure, ensuring minimal disruption to daily operations. The position also supports IT projects, monitors system performance, enforces IT standards, and contributes to continuous improvement initiatives in alignment with Accor’s technology policies and best practices. Responsibilities Provide prompt, professional, and courteous first-level support for IT-related issues. Troubleshoot and resolve system, hardware, and network problems for all end users. Install, configure, and maintain desktop/laptop computers, printers, peripherals, and software. Support critical hotel applications. Maintain and monitor IT infrastructure, including servers, network components, and backups. Maintain accurate documentation of IT assets, incidents, and technical procedures. Support ongoing IT projects and rollouts under the direction of the IT Manager and Regional Systems Manager. Participate in after-hours support rotations. Willingness to work in shifts, including weekends and holidays. Perform additional tasks as assigned by the IT Manager. Qualifications University degree or equivalent practical experience in IT or related field. 1–2 years of relevant experience in IT support or infrastructure management, preferably in the hospitality industry. Good knowledge of Windows OS, Microsoft Office, network systems, and hotel systems. Familiarity with Accor systems and IT standards is an advantage. Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Highly organized, detail-oriented, and proactive. Strong problem-solving skills. Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Benefits & Perks Subsidized staff accommodation assistance provided One complimentary meal per shift in staff cafeteria Employee travel program with discounts on room rates and on F&B at Fairmont & Accor properties worldwide Access to Mountain Explorer Travel Program – exclusive room rates for colleagues Wellness platform for employee mental health and wellbeing support Discounts at resort facilities and golf course Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 Accor properties We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: #J-18808-Ljbffr