Senior Customer Service Representative – AB Triage Location: Mississauga (2 Prologis Blvd), GTA East (300 Consilium Place), Toronto (700 University Ave). Hybrid environment (office and home). Working hours Monday to Friday 8am – 5pm EST. Compensation & Benefits Flexible work arrangements and hybrid work formula. Option to purchase up to five additional vacation days per year. Other social benefits focusing on mental/physical wellbeing, including virtual health care and a wellbeing spending account. Retirement savings: up to 12 % of salary, with potential for life‑guaranteed retirement income (age‑specific options). Salary range (per year, 35‑hour week): 54,900 – 67,100 CAD. Target annual bonus based on base salary; potential payout up to double the target, depending on individual performance and company results. Job Overview We’re looking for a Senior Customer Service Representative (CSR) in the Accident Benefits (AB) department. This role manages inbound and outbound calls related to Accident Benefits exposures within an automobile claim. Responsibilities Handle inbound and outbound calls, documenting claims information to initiate the claims process. Coordinate and explain the claims process and available coverages clearly and concisely. Identify potential exposures and prepare recommendations for the handling adjuster. Assign claims to appropriate adjusters in the AB departments. Sell and connect claimants with preferred clinics. Qualifications Minimum one (1) year customer‑service experience. Strong communication, critical thinking, and negotiation skills. Computer literate and able to work in a paper‑less environment. Team player with strong working relationships. High attention to detail, ability to multitask and complete data entry. No Canadian work experience required, but must be eligible to work in Canada. Strong resourcefulness, autonomy, commitment to self‑development, and willingness to pursue CIP designation. Eligibility & Candidates We Encourage Applicants from groups with equity considerations, including women, Indigenous peoples, people with disabilities, Black Canadians, and LGBTQI+ individuals, are encouraged to apply. We are actively seeking to provide an accessible workplace and will accommodate reasonable adjustments. Employment Requirements Eligible to work in Canada without sponsorship. All candidates must maintain their eligibility throughout employment. #J-18808-Ljbffr