Manage customer operations as an Associate Director. Lead academic scheduling, registration services, and customer support initiatives in a renowned music education setting.This position is key to the operational success of academic services, requiring a strategic leader for effective team management and scheduling processes. Collaborate with various departments to facilitate seamless interactions and ensure a high level of customer satisfaction. Engage in developing policies and pushing forward improvement methodologies to enhance service delivery.Key Responsibilities:• Oversee academic scheduling and team efficiency• Manage registration services and conflict resolution• Develop training and coaching for staff excellence• Implement policies for service desk operations• Participate in management discussions for strategic insightsRequirements:• Minimum 5+ years leading customer-facing teams• Scheduling experience in educational environments• Knowledge of the music profession and standards• Excellent problem-solving and project management skills• Strong communication abilities and attention to detailLeverage your operational and leadership skills to strengthen customer engagement and enhance service standards in a premier music educational institution.#J-18808-Ljbffr
Associate Director Of Academic Scheduling
ROYAL CONSERVATORY OF MUSIC
toronto, toronto
Published 27 days ago
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