Position: QAD ERP Analyst Location: Markham, ON Reporting to the Global ERP Operations Manager, the QAD Support Analyst will provide technical support and guidance for our ERP QAD system. Key Responsibilities: Provide day-to-day support for the QAD ERP system, responding to user inquiries, troubleshooting issues, and resolving technical problems in a timely manner. Assist users in navigating and utilizing QAD ERP functionality effectively. Monitor and maintain the QAD ERP system, ensuring its optimal performance. Support QAD system upgrades, patches, and updates. Collaborate with IT teams to implement system improvements and ensure the security and stability of the ERP system. Diagnose, troubleshoot, and resolve ERP application issues related to functionality, performance, or integration. Work with internal teams and vendors to resolve complex issues as required. Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP. Create and update user guides, FAQs, and other documentation to enhance user experience. Support the customization of QAD ERP modules to meet business requirements. Work with business analysts and developers to configure QAD ERP to support business processes. Assist with the integration of QAD ERP with other internal systems or third-party applications. Troubleshoot and resolve interface issues between systems and data exchange. Develop and maintain reports, dashboards, and queries to support decision-making. Ensure data integrity within the QAD system. Work closely with business units to understand requirements and implement solutions to optimize business processes. Suggest and implement process improvements related to QAD ERP usage. Preferred Qualifications: Certifications in QAD ERP or related technical areas. Experience with QAD modules such as Manufacturing, Distribution, or Financials. Knowledge of integration technologies (e.g., API, middleware, EDI). Familiarity with cloud-based ERP systems and modern ERP architectures. Personal Attributes: Strong analytical and troubleshooting abilities. Excellent attention to detail and ability to work independently. Customer service-oriented mindset with a focus on user satisfaction. Ability to work well under pressure and prioritize tasks effectively. Compensation: The base salary range for this position is $80,000 - $115,000 annually. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. #J-18808-Ljbffr