At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business‑to‑business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long‑standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role This role will play a pivotal role in partnering with the respective Canada cluster CSC Sr Manager. Key responsibilities to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the Next Level operating model). Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service for logistics at sites and distribution sites. Owns and develops the Country cluster logistics strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective. Partnership with and leverage the GBS process towers & site logistics teams and act as an advocate for E2E integration and efficiency. Active relationship management and engagement with central planning & logistics functions, regional supply chain teams and operations. Primary point of contact for all logistic related items in the Country cluster. Ensures local market intelligence and day‑to‑day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …). Owns the Cluster country logistics & service level. Actively participates in the demand validation and sign‑off of the Country cluster CSC Sr Manager. Develops joint business plans with key customers and enables customer intimacy & proximity. Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster logistics discussions in partnership with Country cluster CSC Sr Manager. Be the SPOC of the Country cluster for any Global/Regional logistics projects. Ensure Global/Regional processes and policies are implemented and adhered to. Support with regional warehouse and transportation needs with Head of Logistics and the network strategy. About you Bachelors in any business / supply chain discipline Proficient in English and French, Spanish as plus Commercially savvy and balanced professional (excels in expectation management) Ability to lead and manage change in a complex environment Min 10+ years of overall experience including 5+ years of relevant domain experience in food distribution industry Demonstrated experience in leading successful & sustainable change management for customer centric supply chains Can work across diverse sales personalities and needs of various business units and customers Proactive and collaborative approach, demonstrated people leadership via direct and indirect influencing Experience in leading customer facing functions set‑up/scale‑up/transformation Critical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging context Direct experience in continuous improvement of logistics processes and systems Problem solving skills through root cause analysis At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. #J-18808-Ljbffr