Job Description Position Purpose Summary: The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations. Accountabilities Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards Hire, orient, train, evaluate, recognize, discipline, and terminate staff based on Territorial/National standards Manage health and safety, labor & employee relations, and other related issues at a store level Decide on in‑store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock Plan store layout to attract customers, including window displays and merchandise displays Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately Ensure in‑store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, clean spillages and maintain store cleanliness) Prepare financial and other requested reports to National and Regional offices (sales reports, staffing costs, payroll data, etc.) Work with Salvation Army agencies to deliver emergency and disaster services as assigned by District Manager Plan, organize, direct, and control all store operations Help store associates make connections with customers and demonstrate a value‑driven workforce Role Competencies Results driven Developing direct reports Building effective teams Managing and measuring work/systems Motivating others Process management Time management Critical Relationship Management Internal: Retail District Managers, other Retail Store Managers and store team External: Guests, donors, vendors, community store partners Managerial/Technical Responsibilities Reports directly to the Store Manager. Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervising 10 or more full‑time, part‑time, and/or volunteers, and providing direction concerning current tasks or assignments. Financial and Material Management Establish and manage in‑store budget within guidelines Execute budgetary objectives by attaining sales margins Maintain staff cost ratios and profit objectives as established by the region Ensure nightly sales are deposited into the appropriate financial institution Analyze store financial statements and strategize appropriate actions to attain financial goals and monitor cost of goods (e.g., buying products from warehouse, tracking costs associated with product) Working Conditions This is a permanent full-time position Typical retail selling floor environment Back room sorting and stock warehousing with consideration for safety factors Frequent exposure to fumes, dust and temperature fluctuations Flexibility in personal work hours required Frequent interpersonal conflict dealing with customers, volunteers, students and/or employees Work is varied with periods of repetitive tasks Attention must be applied for accuracy when preparing financial documentation and staff scheduling Must be accessible in emergency situations as they arise May be required to work overtime, as needed Working outside of business hours is possible; store hours will drive the nature of this role’s work: usually 9AM‑9PM, but may vary Work outdoors rarely Education, Experience and Qualifications Willingness to develop understanding and support for The Salvation Army’s mission in Canada Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures Alternative combination of education and experience may be considered Additional Education, Qualifications and Certifications Completion of College Diploma in Business Retail Management or an equivalent an asset Basic accounting skills required First aid training required or willing to learn in‑house Working knowledge of Microsoft Office applications Experience and Knowledge 3 years of progressive experience in retail Thrift retail experience is an asset Fashion background is an asset Microsoft Office – PowerPoint, Excel, Word required Experience working for not-for‑profit/charitable and retail experience is an asset French language an asset Skills and Capabilities Communication, organizational, problem‑solving, relationship management, negotiation skills are required Attention to detail Ability to lead and develop a team Compensation The target hiring range for this position is $58,531.20 to $73,174.40 with a maximum of $87,817.60. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you. #J-18808-Ljbffr