About the job Twilio is looking for a Salesforce Tech Administrator to join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. Responsibilities Get to know our unique business processes and how to build and maintain the systems that power them. Take responsibility for improving our Salesforce.com platform and ensuring data excellence across the organization. Be challenged to think creatively about reshaping existing processes to become more efficient, supporting the sales team to contribute to Twilio’s fast growth. Assist project managers and product owners in various work streams on Salesforce.com. Perform data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions. Work with Opportunity Life Cycle Management/CPQ value streams to deliver strategic projects. Understand and fix existing system problems on a daily basis. Recommend and implement process automation and best practices for CPQ and OLM efficiency. Evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision making. Qualifications Required 2‑4 years of experience with Salesforce.com implementation (design, configuration, deployment, Lightning flows). Must have Conga CPQ or Salesforce CPQ administration experience (product configuration, PLI creation, attribute creation, CR creation, etc.). Hands‑on experience building Flow, SOQL, and advanced declarative automation. Solid understanding of the Salesforce data model, sharing rules, and security architecture. Demonstrated ability to understand business needs and translate requirements into technical solutions. Salesforce Administrator certification (ADM‑201) required. Strong presentation, communication, and facilitation skills. Comprehensive experience debugging and troubleshooting in Salesforce. Strong organizational and business analysis skills; detail‑oriented and able to work independently, managing smaller scale projects. Knowledge of Salesforce.com configuration best practices. Desired 1+ year of experience designing or developing on Salesforce (Apex). Conga/ SFDC CPQ specialist certification. Salesforce Certified Platform App Builder. Familiarity with Apex coding. Experienced developing Lightning Components in Salesforce Lightning. Excellent communication skills for working with both technical and non‑technical stakeholders. Location This role will be based remotely in British Colombia , Canada. Travel Occasional travel may be required to participate in project or team in‑person meetings. Benefits Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Salary CAD $90,800.00 – CAD $113,500.00 Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, disability, genetic information, or other legally protected characteristic. We also consider qualified applicants with criminal histories consistent with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Twilio participates in the E‑Verify program where required by law. #J-18808-Ljbffr