Enhance your career at Stella-Jones as an Advanced IT Technical Support Specialist in Montreal. This hybrid role empowers you to provide expert support to users while handling complex technical issues effectively.In this Technical Support Specialist II position, you will utilize your 3+ years of IT support experience to serve as a Level 2 escalation point. You will assist English and French-speaking users while focusing on continuous improvements in IT support processes. The role blends technical troubleshooting and user-centered service delivery.Key Responsibilities:• Serve as the escalation point for unresolved incidents• Diagnose hardware, software, and network issues• Manage Windows-based workstations and mobile devices• Ensure proper ticket logging and tracking• Participate in technology implementations and upgradesRequirements:• Degree in Information Technology or equivalent experience• 3+ years in IT support environment• Proficiency in Windows and Microsoft 365• Bilingual with fluency in English and French• Experience with ticketing systems and IT service managementLeverage your technical expertise and communication skills to drive innovation at Stella-Jones.#J-18808-Ljbffr
Advanced It Technical Support Role
STELLA-JONES
montreal (administrative region), montreal (administrative region)
Published 25 days ago
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