Customer Experience Representative (Contract) page is loaded## Customer Experience Representative (Contract)locations: Burlington, ON - N Service Rd - Retail shoptime type: Full timeposted on: Posted Todayjob requisition id: R At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.# **Air Liquide is Hiring for an Customer Experience Representative in Burlington, ON!**## **We are looking for you!*** **Competitive compensation ($55,000 – $60,000)*** Contract position* Collaborative work team* Day shift (8:00 a.m. to 5:00 p.m.) and no weekends!Recruiter: Gina Kim | | The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, supporting seamless order fulfillment and service reliability. This role focuses on navigating complex ERP systems to process orders, coordinate with local operations, and address and support immediate service needs. The goal is to provide a high-quality, safety-conscious customer experience while upholding strong organizational standards.* **Create and Manage Orders:** Process diverse order types including cylinder gases, liquids, and hardgoods, managing the full order lifecycle from creation to interacting with customers through various external portals.* **Quote Conversion & Specialized Processing:** Utilize the CPQ tool to generate accurate quotes, convert them into active sales orders, and manage and support regional workflows such as Customer Owned Product (COP) orders with meticulous attention to detail.* **Oracle ERP Navigation:** Develop proficiency and demonstrate strong navigation through cylinder balances, inventory availability, and customer account overviews, supporting the accurate utilization of the order entry module.* **Salesforce & CRM Excellence:** Manage the customer case lifecycle by self-assigning, updating contact information, and logging all communications accurately to maintain a holistic, 360-degree customer view.* **Returns & Invoicing:** Create return orders, manage the RMA tracking sheet, initiate the Delegation of Authority (DOA) process for billing adjustments, and support payment and invoicing inquiries.* **Escalation & Problem Solving:** Act as the first point of contact for emerging needs; build alignment and foster understanding while building external trust with customers and internal trust with operational groups through open communication.* **Inbound Connectivity & Continuous Growth:** Maintain a strong working knowledge of internal resources, actively support our Service Level Agreement (SLA) goals for inbound calls, and participate in feedback loops and shadowing sessions to refine product knowledge.## \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_## **Required Qualifications:*** **Education:** Post-secondary diploma (College or University) in Marketing, Sales, or a related field (or equivalent experience).* **Skills/Language:** Effective written and oral communication skills in English.* **Competencies:** Time management, team collaboration, and strong interpersonal skills.* **General Technology:** Familiarity with foundational office applications such as Google Suites.**Preferred Qualifications:*** **Experience:** Ideally, you bring 2 to 5 years of experience in a similar position.* **Specialized Knowledge:** Familiarity with, or readiness to learn, ERP and CRM systems (such as Oracle or Salesforce) and communication platforms like RingCentral.**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** **!****We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this#J-18808-Ljbffr