Accounts Receivable Clerk Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. The Accounting Clerk provides administrative support to the Accounts Payable and Accounts Receivable departments. Primary Duties and Responsibilities Answer all incoming customer phone calls and emails and complete customer requests Contact all customers with an outstanding balance with the intention of clearing past due amounts, make payment arrangements as needed Perform outbound collection calls for customers that are 90-150+ days past due Assist branches with 30-89 days past due as time permits Make small adjustments as needed, request refunds as detailed in refund policy Assist branches with billing discrepancies, when requested Review accounts on credit hold for release as requested by branches Post and reconcile customer payments to accounts; credit card, cheques, online/EFT Monitor and proactively inform management of delinquent accounts which require further action Update customer information and contact information as needed (PAP/EFT) Investigate and correct address for undeliverable customer emails Properly code accounts as needed to comply with CCA requirements Print/email and distribute daily, weekly, and monthly invoices, statements and past due notices Print and distribute miscellaneous reports, as requested Assist in supporting any audit requirements, as necessary Maintain collection goals and general A/R performance levels Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers Other related duties as assigned Qualifications High School Diploma required Strong diplomatic, negotiation, and conflict resolution skills to handle late payments and delinquent accounts Strong computer skills with focus on Microsoft programs (Excel, Outlook, Word, etc.) Ability to meet deadlines and work in a fast-paced environment Effective attention to detail and a high degree of accuracy Strong work ethic and positive team attitude Able to effectively communicate both verbally and in writing Able to develop effective working relationships with co-workers and external customers Physical Demands Sedentary physical demand level Hand and finger dexterity is required Occasional standing and walking about the office are requiredLimited bending, light lifting, stretching, twisting, or climbing is required We Offer Compensation Hourly base pay Employee referral bonus Annual performance review (potential pay increase) Dental care Extended health care Life insurance Employee assistance program RRSP match (after three months) Work/Life Balance No weekends! No late nights! Monday through Friday Paid time off Paid holidays Training Paid Culligan training Direct Career Tracks: We love to promote from within! Office Manager Sales Representative Management Supportive Workplace Non-toxic work environment Open door policy with management Company lunches, dinners, and parties! Compensation: $20.00 per hour We are committed to maintaining a barrier‑free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made. #J-18808-Ljbffr