At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.Opportunity March Networks’ Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission‑critical video surveillance systems. March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer’s install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.Duties and ResponsibilitiesProvide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:Reviewing and maintaining the Command Enterprise Server Health Alert InboxPerforming any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encodersLogging all health alerts within the NOC’s ticketing databaseUpdating tickets to keep their status currentCreating and maintaining tickets for customers who purchased the Field of View ServiceEnsure the Health Scan’s product to customer mapping is correctly configuredParticipate in maintenance and administration of the NOC reporting and tracking databaseWork independently through verbal/written instructions from managementPromote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level AgreementsOther related duties incidental to the departmentEnsure to remain updated on all the latest training on March products and solutionsEscalate problems/issues to NOC Level 2 team when requiredPerform IP Camera firmware upgrades as requiredExperience and QualificationsBachelor degree or post‑secondary education, preferably in Computer Science, Engineering or Mathematics or related work experienceCisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferredSound knowledge of:Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubsLAN/WAN, TCP/IP, Ethernet, network support and troubleshootingUNIX/LinuxSecurity products, DVRs, IP cameras, CCTV in generalWorking knowledge of the security industryAbility to work:Independently and as part of a teamWell under pressure and meet deadlinesIn a fast‑paced, dynamic environment, ability to prioritize and multitaskExcellent written communication skillsCustomer focused, attentive, investigative, commitment to qualityDatabase as well as programming/scripting skills are considered a definite assetAbility to maintain composure in stressful situationsStrong organizational skillsAnalytical and problem solving skillsService oriented and solution drivenAbility to communicate technical information to both technical and non‑technical audiencesMarch Networks is an equal opportunity employer and supports a diverse workforce.Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.Hiring salary range for this position is between $60,000 - $65,000. This is a new vacancy with one opening.#J-18808-Ljbffr