Department:OperationsLocation:BrockvilleDescription MISSION: To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.Outcomes: Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.Reduce Customer Complaints & Improve Customer Satisfaction:Reduce customer product complaints by ≥ 20% within 12 months.Improve Internal Quality Performance:Deliver a 10–15% reduction in rework costs year over year.Build and Lead a High-Performing Quality Team:Develop and implement a training plan for all Quality Technicians and Inspectors.Drive Continuous Improvement Culture:Lead at least 2 major CI projects per year tied to quality or process improvement.Role Competencies: Ownership & Accountability:Takes full responsibility for quality outcomes; does not make excuses.Analytical Problem Solving:Skilled in root-cause analysis, structured problem-solving, and data interpretation.Process Discipline:Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.Leadership & Coaching:Develops team members, provides clear direction, and holds others accountable.Customer Focus:Understands customer requirements; anticipates quality risks; communicates proactively.Execution & Results Orientation:Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.Communication Skills:Clear, concise reporting; can translate technical issues into business impact.Collaboration:Works effectively with production, engineering, supply chain, and external partners.Manufacturing Quality experience:Minimum 5 years of hands‑on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.#J-18808-Ljbffr