Job Description Insight Global is hiring a Senior Business Systems Analyst for a leading financial services organization in the GTA supporting a major contact centre transformation. This role supports the migration from legacy contact centre platforms (e.g., "Genesys") to Amazon Connect. The BSA will partner with business, operations, and technology teams to gather requirements and support end‑to‑end delivery within a banking environment. Key Responsibilities Lead requirements gathering for contact centre initiatives Support migration from legacy contact centre systems to Amazon Connect Document business, functional, and system requirements Partner with technical teams through delivery, testing, and go‑live Support stakeholder communications across business and IT We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Senior Business Systems Analyst experience (7+ years) Expert‑level contact centre experience Hands‑on Amazon Connect experience Experience migrating from Genesys or legacy contact centre platforms Agile experience Experience at a Tier‑1 Canadian bank #J-18808-Ljbffr